In a lending environment that’s more complex, more competitive and more data-driven than it’s ever been, more Australians are turning to mortgage brokers for help — and the trend isn’t slowing down.
Back in 2021, brokers wrote a record 66.9% of all residential mortgages.¹ That was a jump of 6.8% from the year before and a huge leap from 2016, when brokers held just half the market. Today, in 2025, brokers remain the go-to choice for most home buyers and refinancers — and it’s easy to see why.
Here’s what continues to make brokers the preferred option.
Trust: your best interests come first
A major turning point was the introduction of Best Interests Duty on 1 January 2021,² which made brokers legally required to prioritise your needs above anything else.
That means:
- taking the time to understand your financial situation
- explaining your options clearly
- recommending only the products that are genuinely best for you
It set a new benchmark for lending advice — and it’s one of the biggest reasons consumers feel more confident choosing a broker.
Choice: more lenders, more options
Walking into one bank means being offered that one bank’s products.
Working with a broker means access to:
- major banks
- smaller banks
- non-bank lenders
- niche and specialist lenders
This wider range increases competition and gives borrowers in metro, regional and rural areas far more choice than ever before.
Simplicity: making the complex feel easy
The mortgage market keeps getting more complicated — fixed, variable, split loans, offsets, cashback offers, rate specials, feature differences, policy differences… the list goes on.
One of the biggest advantages of using a broker is cutting through the noise.
My role is to:
- understand your goals
- understand the market
- do the comparisons for you
- present options simply and clearly
You don’t need to keep track of lending policy changes — that’s our job.
Fighting your corner
Brokers work for borrowers, not lenders. We advocate for you, negotiate for you, and draw on our understanding of lender behaviour — including discretionary pricing, unadvertised discounts and policy flexibility.
If a lender can sharpen a rate or waive a fee, we’ll know.
Transparency
Brokers are paid by lenders, not borrowers, and commissions are broadly similar across the industry. On top of that, Best Interests Duty means we must be completely transparent about any remuneration — and can only recommend loans based on your benefit, not ours.
It’s a level of clarity and accountability that simply doesn’t exist when dealing directly with a bank.
Keeping lenders honest
Mortgage brokers help keep downward pressure on interest rates. Deloitte found that big banks’ net interest margins dropped around three per cent over the decades following the introduction of mortgage broking in Australia.³
More competition = more value for borrowers.
Convenience, on your terms
These days, convenience means more than flexible appointment times — it’s also flexible appointment formats. You can work with a broker:
- in person
- over the phone
- online
- after hours
Whatever works for you.
It’s not a transaction — it’s a long-term partnership
A broker’s job doesn’t end when the loan settles. The real value is in the relationship over time.
That means:
- annual loan check-ups
- reviewing your rate
- helping you refinance or restructure
- supporting you when you renovate, upsize or invest
- keeping your loan aligned with each new stage of your life
The better we understand your goals, the better we can help you achieve them.
